Refund policy
Last updated: October 9, 2026
We want you to love every run in Park Mile gear. Because every item is printed just for you, here's how returns work.
Damaged, defective or wrong items
If your item arrives damaged, misprinted, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — you won't need to send anything back.
Returns for other reasons (size, change of mind)
You can return items within 30 days of delivery if they are unworn, unwashed and in the same condition you received them.
- Email hello@theparkmile.com with your order number and the items you want to return.
- We'll reply with the return instructions. Items sent back without a return approval can't be accepted.
- Return shipping is paid by the customer. Original shipping charges are not refundable.
Tip: check the size chart on each product page before ordering — the most common return is size.
Items we can't accept back
For hygiene reasons, neck gaiters, arm sleeves and towels can only be returned if they are unopened or arrive damaged or defective. Gift cards are not refundable.
Exchanges
The fastest way to get a different size or color is to return the item and place a new order.
Refunds
Once your return arrives and is checked, we'll email you. Approved refunds go to your original payment method within 10 business days; your bank may take a few extra days to show it.
Cancellations
Orders start production quickly. You can cancel for a full refund within 2 hours of ordering by emailing us; after that the order may already be in production.
Contact
Park Mile · 11840 NE 19th Dr, Apt 9, North Miami, FL 33181, United States · hello@theparkmile.com
